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Found 2 from your keywords: Author : "Sturman, Michael C"

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The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

Author(s) : Sturman, Michael C - Corgel, Jack B - Verma, Rohit -

Managing Quality Service in Hospitality: How Organizations, Achieve, Excellece in the Guest Experience

Author(s) : Fird, Ribert C. - Sturman, Michael C. - Heaton, Cherrill P. -