Bagdan, Paul Primary Author mixed material bibliography New Jersey Wiley 2013 monographic en English

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298p. The book contain is about introduction, history, and basics of guest service lays groundwork for the subject, covering the meaning, origin, and progression of guest service. Relating service to the sectors of the hospitality industry weave guest service concepts and methods into each major area of the hospitality such as food, beverages, lodging, events, tourism and casinos. Section 3, about assessment and planning brings together other major aspects of implementing and managing guest service-research tools, strategics planning, staff development, and marketing. Guest Service Hotel Hospitality 647.940 689781118071809 Podomoro University Digital Library 647.940 68 Bag g 2014.11.0313 My Library 647.940 68 Bag g 2014.11.0314 My Library 647.940 68 Bag g Guest_service.jpg.jpg 126 2014-11-10 11:39:15 2018-02-13 14:15:26 machine generated