Guest Service in The Hospitality Industry

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Guest Service in The Hospitality Industry

The book contain is about introduction, history, and basics of guest service lays groundwork for the subject, covering the meaning, origin, and progression of guest service. Relating service to the sectors of the hospitality industry weave guest service concepts and methods into each major area of the hospitality such as food, beverages, lodging, events, tourism and casinos. Section 3, about assessment and planning brings together other major aspects of implementing and managing guest service-research tools, strategics planning, staff development, and marketing.

Statement of Responsibility

Author(s)

Bagdan, Paul - Personal Name

Edition

Call Number

647.940 68 Bag g

ISBN/ISSN

9781118071809

Subject(s)

Hospitality
Hotel
Guest Service

Classification

647.940 68

Series Title

GMD

Text

Language

English

Publisher

Wiley

Publishing Year

2013

Publishing Place

New Jersey

Collation

298p.

Specific Detail Info

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