Managing Quality Service in Hospitality:

Managing Quality Service in Hospitality: How Organizations, Achieve, Excellece in the Guest Experience Fird, Ribert C. Primary Author Sturman, Michael C. Primary Author Heaton, Cherrill P. Primary Author mixed material bibliography USA Delmar Cengage Learning 2012 monographic en English 516p. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Guest Service Quality Service Management hotel Hospitality 647.940 689781111307738 Podomoro University Digital Library 647.940 68 Fir m 2014.11.0354 My Library 647.940 68 Ford m 2014.11.0355 My Library 647.940 68 Ford m 9781111307738jpg.png.png 142 2014-11-13 15:36:25 2018-02-13 14:33:26 machine generated