Convention Sales and Services 9th edition

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Convention Sales and Services 9th edition

The ninth edition includes discussions of the impact of technology, both as a tool for sales and service, and as a desired amenity for meeting and convention groups. This edition also looks at changing demographics, in particular Millennials; and the increasing influence of meeting planners on a hotel's sales and servicing strategies.

Statement of Responsibility

Author(s)

Abbey, James - Personal Name

Edition

9th

Call Number

647.94068 Abb c

ISBN/ISSN

9780962071072

Subject(s)

Hotel Industry Management
Sales and Services

Classification

647.94068

Series Title

GMD

Text

Language

English

Publisher

Waterbury Press

Publishing Year

2016

Publishing Place

USA

Collation

667p

Specific Detail Info

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