Kurvinen, Matti Primary Author Toyryla, Iikka Primary Author Murthy, Prabhakar Primary Author mixed material bibliography New Jersey Wiley 2016 monographic en English

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373p Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. Cost Management 658.1559781119223887 Podomoro University Digital Library 658.155 Kur w 2017.05.1942 My Library 658.155 Kur w 2017.05.1943 My Library 658.155 Kur w warranty_fraud.jpg.jpg 1722 2017-05-03 11:07:22 2017-05-03 11:08:46 machine generated