Warranty Fraud Management

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Warranty Fraud Management

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios.

Statement of Responsibility

Author(s)

Kurvinen, Matti - Personal Name
Toyryla, Iikka - Personal Name
Murthy, Prabhakar - Personal Name

Edition

Call Number

658.155 Kur w

ISBN/ISSN

9781119223887

Subject(s)

Cost Management

Classification

658.155

Series Title

GMD

Text

Language

English

Publisher

Wiley

Publishing Year

2016

Publishing Place

New Jersey

Collation

373p

Specific Detail Info

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