Best Impressions in Hospitality: Your Professional Image for Excellence

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Best Impressions in Hospitality: Your Professional Image for Excellence

This book provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Include universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease, focus on professional dress for men and women in hospitality, casual days, uniform, and universal standards.

Statement of Responsibility

Author(s)

Michael, Angie - Personal Name

Edition

Call Number

646.3 Mic b

ISBN/ISSN

9780766815841

Subject(s)

Hospitality
Image
Dress
Uniform
Business Etiquette

Classification

646.3

Series Title

GMD

Text

Language

English

Publisher

Delmar Cengage Learning

Publishing Year

2000

Publishing Place

USA

Collation

214p.

Specific Detail Info

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