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<title>Operations Management:</title>
<subTitle>Sustainability and Supply Chain Management 12th edition</subTitle>
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<namePart>Render, Barry</namePart>
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<namePart>Heizer, Jay</namePart>
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<namePart>Munson, Chuck</namePart>
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<dateIssued>2016</dateIssued>
<issuance>monographic</issuance>
<edition>12th</edition>
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<note>This book observe:the quality program at Alaska Air (Chapter 6), the process analysis behind the airline's 20-minute baggage retrieval guarantee (Chapter 7), how Alaska empowers its employess (Chapter 10); the airline's use of Lean, 5s, kaizen, and gemba walks (Chapter 16), and the complexities of scheduling (Module B)</note>
<subject authority=""><topic>Sustainability and Supply Chain Management</topic></subject>
<subject authority=""><topic>OPERATIONS MANAGEMENT</topic></subject>
<subject authority=""><topic>Management business</topic></subject>
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