Managing Service In Food and Beverage Operation 5th edition

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Managing Service In Food and Beverage Operation 5th edition

This textbook shows readers how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Readers will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations.

Statement of Responsibility

Author(s)

Cichy, Ronald F - Personal Name
Hickey, Philip J - Personal Name

Edition

5th

Call Number

647.95 Cic m

ISBN/ISSN

9780866125109

Subject(s)

Beverage Operations

Classification

647.95

Series Title

GMD

Text

Language

English

Publisher

American Hotel & Lodging

Publishing Year

2016

Publishing Place

USA

Collation

528p

Specific Detail Info

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