Key Issues and New Directions Sangiorgi, Daniela Primary Author Prendiville, Alison Primary Author mixed material bibliography London Bloomsbury 2017 monographic en English

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258p Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. Public Service Service Management Prodi Desain Produk 651.99781474250122 Podomoro University Digital Library 651.9 San d 2017.09.2751 My Library 651.9 San d 2017.09.2752 My Library 651.9 San d design_service.jpg.jpg 2470 2017-09-07 12:14:29 2024-02-27 12:29:33 machine generated