Designing for Service: Key Issues and New Directions

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Designing for Service: Key Issues and New Directions

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field.

Statement of Responsibility

Author(s)

Sangiorgi, Daniela - Personal Name
Prendiville, Alison - Personal Name

Edition

Call Number

651.9 San d

ISBN/ISSN

9781474250122

Subject(s)

Service Management
Public Service
Prodi Desain Produk

Classification

651.9

Series Title

GMD

Text

Language

English

Publisher

Bloomsbury

Publishing Year

2017

Publishing Place

London

Collation

258p

Specific Detail Info

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