Operation, Strategy, Information Technology James A. Fitzsimmons Primary Author Mona J. Fitzsimmons Additional Author mixed material bibliography New York Mc Graw Hill 2011 monographic Ed 7 en English

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xviii, 541 hal.; 27 cm. Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. Management Prodi Kewirausahaan Prodi Hukum Bisnis 6589780071289276 Podomoro University Digital Library 658 FIT s 2023.08.4521 My Library 658 FIT s Service_Management_Ed_7.jpeg.jpeg 38122 2023-08-16 11:06:16 2024-01-30 15:45:43 machine generated