A Critical Incident Approach 2nd edition Hinkin, Timothy R. Primary Author mixed material bibliography New York John Wiley & Sons Inc 2005 monographic 2 en English

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157 p This is your guide to becoming an effective hospitality manager. The hospitality industry is a 'people' business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. And unlike many other industries, graduates entering the hospitality industry will quickly be assuming managerial roles. One of the only casebooks available that focuses specifically on hospitality management, "Cases in Hospitality Management" prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios. Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. "Cases in Hospitality Management" provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings. Hotel Business Hospitality Industry Management Guide 647.940689780471686934 Podomoro University Digital Library 647.94068 Hin c 2019.06.3790 My Library 647.94068 Hin c 2019.06.3791 My Library 647.94068 Hin c case.jpg.jpg 4184 2019-06-12 10:48:24 2019-11-11 16:38:57 machine generated