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Cases in Hospitality Management : A Critical Incident Approach 2nd edition
This is your guide to becoming an effective hospitality manager. The hospitality industry is a 'people' business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. And unlike many other industries, graduates entering the hospitality industry will quickly be assuming managerial roles. One of the only casebooks available that focuses specifically on hospitality management, "Cases in Hospitality Management" prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios. Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. "Cases in Hospitality Management" provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings.
Hinkin, Timothy R. - Personal Name
2
647.94068 Hin c
9780471686934
647.94068
Text
English
John Wiley & Sons Inc
2005
New York
157 p
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This software is based on SLiM and released 2017.
