Britney Tiufany Primary Author mixed material bibliography Jakarta Podomoro University 2019 monographic Batch 2 id Indonesia

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Hosplitality industry in Dubai is increasingly growing together with the consumer demand for hotel needs every year and the competition among the hotels will also increasing by providing the best facilities and services to each and every guest. This research is aimed at studying the impact of service quality by Guest Relations as part of Front Office Department towards customer satisfaction at Dusit Thani Dubai. This research is quantitative research with descriptive correlational method and the datas are being collected using questionnaire by 98 respondents. This research showed that service quality by Guest Relations gave a positive impact towards customer satisfaction at Dusit Thani Dubai with 69,88% and the 30,12% is being effected by other factors with correlation coefficient of 0,836. Hotel Business Prodi Bisnis Perhotelan NONE Podomoro University Digital Library HBP.TA19.0041 My Library britney.JPG.JPG 4319 2019-08-30 10:30:40 2024-02-16 10:28:04 machine generated