Pengaruh Kualitas Pelayanan Guest Relations Terhadap Kepuasan Pelanggan di Hotel Dusit Thani Dubai

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Pengaruh Kualitas Pelayanan Guest Relations Terhadap Kepuasan Pelanggan di Hotel Dusit Thani Dubai

Hosplitality industry in Dubai is increasingly growing together with the consumer demand for hotel needs every year and the competition among the hotels will also increasing by providing the best facilities and services to each and every guest. This research is aimed at studying the impact of service quality by Guest Relations as part of Front Office Department towards customer satisfaction at Dusit Thani Dubai. This research is quantitative research with descriptive correlational method and the datas are being collected using questionnaire by 98 respondents. This research showed that service quality by Guest Relations gave a positive impact towards customer satisfaction at Dusit Thani Dubai with 69,88% and the 30,12% is being effected by other factors with correlation coefficient of 0,836.

Statement of Responsibility

Author(s)

Britney Tiufany - Personal Name

Edition

Batch 2

Call Number

ISBN/ISSN

Subject(s)

Hotel Business
Prodi Bisnis Perhotelan

Classification

NONE

Series Title

GMD

Text

Language

Indonesia

Publisher

Podomoro University

Publishing Year

2019

Publishing Place

Jakarta

Collation

Specific Detail Info

http://repository.podomorouniversity.ac.id/263/

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