Hospitality in Motion: State of The Art in Service Management

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Hospitality in Motion: State of The Art in Service Management

Service are expanding worldwide and have become booming business with hospitality and tourism as vanguards, primarily due to an increasing number of people travelling criss-cross for business and leisure. It has become difficult for service managers to cope with the ensuuing competitive dimensions of this sector, and indeed, quite a challenge. Conversely, this challange could very well be a major inducement for this career field. This book will provide a framework with all elements in the design of a competitive service, enabling service managers to engineer the into a blueprint for successfull accomplishments. High-Speed changes in sociaty will become a bearing for the manager to adjust instantly.

Statement of Responsibility

Author(s)

Peters, Jan Hendrik - Personal Name
Ameijde, Lenny Van - Personal Name

Edition

1st

Call Number

647.94068 Pet h

ISBN/ISSN

9789792204776

Subject(s)

Hospitality
Service Management

Classification

647.94068

Series Title

GMD

Text

Language

English

Publisher

Gramedia Pustaka Utama

Publishing Year

2003

Publishing Place

Jakarta

Collation

291p

Specific Detail Info

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