Supervision in The Hospitality Industry

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Supervision in The Hospitality Industry

This book focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. Also have new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.

Statement of Responsibility

Author(s)

Walker, John R. - Personal Name
Miller, Jack E. - Personal Name

Edition

7th

Call Number

647.940 48 Wal s

ISBN/ISSN

9781118071786

Subject(s)

Hospitality
Hotel
Hospitality Management
Supervision

Classification

647.940 48

Series Title

GMD

Text

Language

English

Publisher

Wiley

Publishing Year

2012

Publishing Place

New Jersey

Collation

506p.

Specific Detail Info

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