Service Management: Theory and Practice

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Service Management: Theory and Practice

Includes power point slides for instructors

Each chapter includes an international case study

Provides a unique, integrated approach to service management

Statement of Responsibility

Author(s)

John R. Bryson - Personal Name
Jon Sundbo - Personal Name
Lars Fuglsang - Personal Name
Peter Daniels - Personal Name

Edition

Call Number

647.94068 BRY s

ISBN/ISSN

9783030520595

Subject(s)

Manajemen
Service
Prodi Bisnis Perhotelan

Classification

647.94068

Series Title

GMD

Text

Language

Indonesia

Publisher

Springer

Publishing Year

2020

Publishing Place

Cham

Collation

xvi+287 hlm.; ilus.; 18x25 cm.

Specific Detail Info

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